At iTMethods, we are dedicated to empowering enterprise DevOps, MLOps, and AI infrastructure for industry leaders around the globe. As a recognized global leader in enterprise DevOps tools and tools management, we are expanding our expertise into the realms of ML/AI and Generative AI tools, model & infrastructure management. Our commitment to innovation and sustainable growth positions us at the forefront of our industry.
The Opportunity
Reporting to the VP, Professional Services, we are seeking a Technical Lead – Operations Team Lead to act as a technical leader within our team of Cloud Operations Engineers. In addition to leading the Operations Engineers, you will oversee the Operations Support team for the first 6-9 months as a backfill to cover a leave which will involve managing operations, ensuring smooth workflow, and guiding team members to maintain our high standards of service.
In this position, you will play a critical role in eliminating vulnerabilities and optimizing uptime for our enterprise clients by implementing resilient and robust solutions leveraging automation for fault detection and a laser focus on automatically recovering when a fault is detected and continuously looking to deploy solutions which avoid previously identified faults from being generated.
This role involves a blend of expert-level technical problem-solving and the ability to drive the resolution of complex support requests. You will use your technical acumen to guide the support operations, optimizing support channels including email, ticket portals, phone, and Slack. Your role will be crucial in fostering a culture of technical excellence, customer happiness, and cross-functional collaboration within iTMethods.
Who You Are
You are a technical expert who enjoys solving complex technical problems and improving operational efficiencies. You excel in a fast-paced environment, managing multiple priorities and support requests with a keen attention to service levels. With outstanding communication skills, you effectively collaborate with customers, peers, engineers, account management, and leadership. You are dedicated to technical growth, both for yourself and your peers, promoting knowledge sharing and best practices.
What You’ll Do
What’s In It For You
Technical challenges. You will play a key role in ensuring the timely and thorough resolution of support requests and incidents, leveraging your technical expertise to drive improvements in our support operations.
Exposure.Your role is pivotal in maintaining technical excellence within the support team, continuously evolving our practices and skillsets.
Growth. An opportunity to expand your technical knowledge, including professional certifications in AWS and other technologies relevant to our Cloud Support function.
What You Bring / Qualifications
Our Commitment to You
Join Us
Apply here or learn more on our website, Medium or LinkedIn.
iTMethods is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.