Readymode is a cloud-based all-in-one predictive dialer that intelligently connects call center agents with more leads in less time.

We are on a mission to “transform the way businesses communicate with their customers.” At Readymode, we live and breathe our Core Values, the 4 E’s – Empathy, Empowerment, Engagement and Excellence. We embody these at all times, whether that relates to our clients or teammates. Readymode is the place to be if you like to win and value a collaborative environment that will foster your growth.

Technical Support Representative

What You’ll Do

• Provide technical support to end-users via phone, email and chat.
• Troubleshoot and resolve technical issues including VOIP/connectivity problems.
• Assist with setting up and configuring new accounts.
• Train new users to configure and use our software application.
• Collaborate with cross-functional teams to resolve issues.
• Help maintain knowledge base articles, FAQs, and troubleshooting guides to assist end-users and improve overall support efficiency.
• Use internal tools to document issues and unexpected errors.
• Ensure adherence to service level agreements (SLAs) and prioritize support requests based on impact and urgency.
• Coverage hours are 11:00 am – 7:00 pm PST.
• Other duties as required.

Required Qualifications/Experience

• Certificate/diploma in a technology field or one year of technical support experience. 
• Strong interest in computers, software, and other technologies.
• Customer-centric mindset and positive attitude.
• Familiarity with troubleshooting issues in various versions of Microsoft Windows.
• Customer Service experience and great listening skills.
• Willingness to learn new processes and technologies.
• Excellent command of both spoken and written English and Spanish.
• Able to communicate efficiently and effectively.
• A desire to learn in a fast-paced environment.

The Perks and Benefits

• The tools you need to get the job done – company computer sent to you!
• Group RRSP matching
• A full benefits package that starts day 1
• Opportunity to participate in our Employee Stock Option Plan
• An education and training grant in your second year
• Work/life balance 
• Remote and Flexible Work Opportunity 

We are proud to be an equal opportunity workplace that is invested in building a culture that celebrates diversity and inclusion.

We appreciate your interest, please note due to the high volume of applications received, only short-listed candidates will be contacted. Thank you for your interest in Readymode!