Pipe & Piling Supplies Ltd. has an opening for an enthusiastic, self starter to join us in the role of IT Application Support Specialist. We offer a competitive compensation package with dental, medical, vision, LTD coverage. This is a full-time permanent role with a well-established organization.

IT Support is responsible for tracking, prioritizing, and escalating support requests received from Pipe & Piling Supplies Ltd. employees via email or phone. The successful candidate will provide direct desktop technical support for all Pipe & Piling Supplies Ltd. operations. This includes, but is not limited to, resolving all desktop software, hardware, and connectivity related issues.

Duties/responsibilities

• Manage and triage support requests through ticketing systems.
• Provide end-user training when required.
• Interact between business and IT team to address business issues
• Assist in data entry when needed to key business processes on IT System
• Documenting tasks and solutions to add to existing knowledge base.

Must have:

• Work experience using support ticket tracking tools such as Jira.
• Experience in business analysis and IT processes
• Strong customer service skills
• Experience with Office 365 (Word and Excel)
• Strong troubleshooting and critical thinking skills
• Minimum 7 years working experience in IT support.
• University degree in Mathematics or Computer Science or Management Information Systems (MIS)

Nice to have:

• Experience with Share Point Application and management
• Experience with Log bugs, enhancement requests
• Providing training for platform to business users
• Work experience with Sage 300 and Linux
• Accounting background

This is a fully onsite role.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday

Experience:

• IT support: 1 year (preferred)

Licence/Certification:

• CompTIA A+ (preferred)

Work Location: In person