MUST HAVE:

• Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
• Proposed resource has agreed to an Enhanced Security Check upon contract award.
• Must have the last 3 years continuous residency in either Canada or United States as minimum.

WORK EXPERIENCE: At least 4 years

• Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience).
• Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.
• Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc.
• Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties.
• Experience working on supporting multiple applications for various stakeholders at one time.
• Experience working with Microsoft Office tool suites.
• Experience developing and delivering user manuals and training materials.
• Experience documenting user requirements, business processes, and workflows.
• Experience in planning/performing/monitoring User acceptance testing.
• Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information.
• Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari.
• Experience using Microsoft SharePoint.

NICE TO HAVE:

• Ability to learn quickly, problem solve, troubleshoot, work independently and as part of a team.
• Ability to manage stress and conflict.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.
• The ability to establish and maintain effective working relationships with team members, management and vendors.

Job Type: Contract
Contract length: 10 months

Pay: $35.00 per hour

Expected hours: 36.25 per week

Benefits:

• Dental care
• Paid time off
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• IT support: 1 year (preferred)

Licence/Certification:

• CompTIA A+ (preferred)

Work Location: In person